Nothing spells out stress like a sewer drain back up; talk about dirty business taking over very quickly – YUCK. Beyond the panicked calls we get to come and see to this emergency situation ASAP, we are also asked for our opinion on who is responsible to pay for the damages. Clearly if something happens on your property it’s yours to take care of, but when it comes to you water and sewage the City of Hamilton does play a role and joins hands with each homeowner to a point.
Customers want to know what caused the damage, and then who is on the hook to pay for what. We can more than appreciate the stress associated with this type of emergency scenario, not to mention the cost. Having said that we’re taking sometime to explain the division of responsibility so if you do wind up with a backed up sewer, you’ll have some idea as to what will fall on your end.